Shipping policy
Since you're working on the Shipping Policy for your Shopify store, you'll want to ensure it’s clear and sets the right expectations to avoid customer service headaches later.
Here is a template you can copy and adapt for your Medicube store:
Shipping Policy
Processing Time
All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
| Standard Shipping | 5-7 Business Days | $[Amount/Free] |
| Expedited Shipping | 2-3 Business Days | $[Amount] |
| Overnight Shipping | 1-2 Business Days | $[Amount] |
Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Medicube is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Medicube is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.